Our ChatGPT powered Chatbot doesn’t just excel at front-end interactions and provides robust backend features to help you manage, analyze, and improve your citizen engagement. Here’s what you can do with our advanced backend system:
View Question History for Valuable Insights
– Access a complete log of all questions asked
– Analyze trends in citizen inquiries over time
– Identify emerging issues or areas of confusion
– Use data-driven insights to improve your services and communication strategies
Monitor Total Usage
– Track the number of interactions on a daily, weekly, or monthly basis
– Measure peak usage times to optimize resource allocation
– Analyze user engagement metrics to assess the chatbot’s effectiveness
– Generate reports to demonstrate the ROI of your AI Chatbot implementation
Set Up Sample Questions
– Create a comprehensive list of frequently asked questions
– Develop and refine answers to ensure accuracy and clarity
– Test various phrasings to improve natural language understanding
– Continuously update and expand your sample question database to cover new topics and services
Enrich with Related Documents and FAQs
– Upload official documents, policy papers, and guidelines
– Link related FAQs to specific topics for more comprehensive answers
– Integrate your existing knowledge base to leverage established resources
– Easily update and manage your information repository as policies and services evolve